Terms and Conditions
By completing our consent form, which will be sent to you via email ahead of your session, it will be taken that these terms and conditions have been read and understood.
Health and Medical Conditions
All participants must be physically fit and able. They must, at the time of booking, advise of any illness or disability (such as diabetes, epilepsy, asthma, heart condition, recent injuries, hearing impairment, visual impairment etc) that may affect their ability to participate. If at all unsure, participants must check with a doctor before booking and must be able to produce a note from their doctor if required. Participants must bring any necessary medication with them and ensure that staff are made aware of what medicine this is and how it is to be administered. Be advised that some of our activity locations are remote. SUP Lass reserves the right to refuse any booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of our sessions.
Session Safety
All participants must comply with the safety regulations and instructions of SUP Lass Paddle Adventures. SUP and water adventure activities are hazardous by their nature. Participants, parents or guardians must accept that there are risks: inevitably bumps and scrapes will happen during the thrills and spills of fast-moving activities. To manage these risks, so far as we are able, we employ staff trained within the governing body guidelines (Water Skills Academy and British Canoeing) and teach to our governing body recommendations. We reserve the right to modify or cancel an activity if we feel that there are unmanageable risks. Participants may not participate in any activities if under the influence of drugs or alcohol.
Age Limits
Accompanied (on or off the water) children over the age of 10 can take part in our SUP sessions.
Our Locations
Our SUP sessions are run in a variety of locations across North Wales. Therefore, participants must use their own transport to travel to the session meeting point. A packed lunch and drinks are required for full day sessions, unless part of the session/adventure package.
Payment
All activities/vouchers must be paid for in full online at the time of booking.
Vouchers
Vouchers are normally purchased for 12 months, it is possible to extend an expiring voucher, but only if still in date and extensions can only be made for 6 months.
GDPR
At SUP Lass Paddle Adventures we are committed to protecting the privacy of our clients. We will only use the information collected about clients in accordance with the Data Protection Act 1998. We will not contact clients in the future unless given consent to do so by the client on the consent form. We will not transfer clients’ personal information to any third party. All client information held is password protected.
Photos/Videos
Occasionally, we may take photos/videos for promotional or marketing purposes. If you do not wish for this to happen, please make us aware ahead of your session.
Cancellation Policy
If YOU cancel:
If WE cancel:
Sometimes because of the water or weather conditions we may have to postpone a session. If this occurs we will happily offer you an alternative date for your session or may provide the option of a refund.
Health and Medical Conditions
All participants must be physically fit and able. They must, at the time of booking, advise of any illness or disability (such as diabetes, epilepsy, asthma, heart condition, recent injuries, hearing impairment, visual impairment etc) that may affect their ability to participate. If at all unsure, participants must check with a doctor before booking and must be able to produce a note from their doctor if required. Participants must bring any necessary medication with them and ensure that staff are made aware of what medicine this is and how it is to be administered. Be advised that some of our activity locations are remote. SUP Lass reserves the right to refuse any booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of our sessions.
Session Safety
All participants must comply with the safety regulations and instructions of SUP Lass Paddle Adventures. SUP and water adventure activities are hazardous by their nature. Participants, parents or guardians must accept that there are risks: inevitably bumps and scrapes will happen during the thrills and spills of fast-moving activities. To manage these risks, so far as we are able, we employ staff trained within the governing body guidelines (Water Skills Academy and British Canoeing) and teach to our governing body recommendations. We reserve the right to modify or cancel an activity if we feel that there are unmanageable risks. Participants may not participate in any activities if under the influence of drugs or alcohol.
Age Limits
Accompanied (on or off the water) children over the age of 10 can take part in our SUP sessions.
Our Locations
Our SUP sessions are run in a variety of locations across North Wales. Therefore, participants must use their own transport to travel to the session meeting point. A packed lunch and drinks are required for full day sessions, unless part of the session/adventure package.
Payment
All activities/vouchers must be paid for in full online at the time of booking.
Vouchers
Vouchers are normally purchased for 12 months, it is possible to extend an expiring voucher, but only if still in date and extensions can only be made for 6 months.
GDPR
At SUP Lass Paddle Adventures we are committed to protecting the privacy of our clients. We will only use the information collected about clients in accordance with the Data Protection Act 1998. We will not contact clients in the future unless given consent to do so by the client on the consent form. We will not transfer clients’ personal information to any third party. All client information held is password protected.
Photos/Videos
Occasionally, we may take photos/videos for promotional or marketing purposes. If you do not wish for this to happen, please make us aware ahead of your session.
Cancellation Policy
If YOU cancel:
- Cancellation more than 1 week in advance: we are happy to offer a 75% refund or an option to switch to a future session.
- Cancellation less than 1 week notice: we are happy to offer a 50% refund or an option to switch to a future session.
- Cancellation on day: unfortunately we are not able to offer a refund or an option to switch to future session.
If WE cancel:
Sometimes because of the water or weather conditions we may have to postpone a session. If this occurs we will happily offer you an alternative date for your session or may provide the option of a refund.
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