Terms and Conditions
Medical Conditions
Please let us know on your booking form if there are any medical conditions we should be aware of. Some sessions will be more physically demanding than others. We are happy to carry medication in a dry bag on your behalf.
COVID-19
If you, or anyone you have had contact with, have tested positive or had any Covid-19 symptoms in the last 10 days, please do not attend your session. And we ask that if you develop any symptoms within 10 days of attending your session then please let us know also. Between each session we deep clean our equipment with disinfectant spray, paying special attention to high contact surfaces such as PFD's and paddles.
SUP Lass Paddle Adventures take health and safety very seriously. We are continuously reviewing and revising our operations based on the latest Welsh/UK Government and Water Skills Academy guidance.
GDPR
At SUP Lass Paddle Adventures we are committed to protecting the privacy of our clients. We will only use the information collected about clients in accordance with the Data Protection Act 1998. We will not contact clients in the future unless given consent to do so by the client on the booking form. We will not transfer clients’ personal information to any third party.
Cancellation Policy
If you cancel:
If we cancel:
Sometimes because of the water or weather conditions we have to cancel. If this occurs we will happily offer you an alternative date for your session.
Please let us know on your booking form if there are any medical conditions we should be aware of. Some sessions will be more physically demanding than others. We are happy to carry medication in a dry bag on your behalf.
COVID-19
If you, or anyone you have had contact with, have tested positive or had any Covid-19 symptoms in the last 10 days, please do not attend your session. And we ask that if you develop any symptoms within 10 days of attending your session then please let us know also. Between each session we deep clean our equipment with disinfectant spray, paying special attention to high contact surfaces such as PFD's and paddles.
SUP Lass Paddle Adventures take health and safety very seriously. We are continuously reviewing and revising our operations based on the latest Welsh/UK Government and Water Skills Academy guidance.
GDPR
At SUP Lass Paddle Adventures we are committed to protecting the privacy of our clients. We will only use the information collected about clients in accordance with the Data Protection Act 1998. We will not contact clients in the future unless given consent to do so by the client on the booking form. We will not transfer clients’ personal information to any third party.
Cancellation Policy
If you cancel:
- Cancellation more than 1 week in advance - we are happy to offer a 75% refund or an option to switch to a future session.
- Cancellation less than 1 week notice : we are happy to offer a 50% refund or an option to switch to a future session.
- Cancellation on day: unfortunately we are not able to offer a refund or an option to switch to future session.
If we cancel:
Sometimes because of the water or weather conditions we have to cancel. If this occurs we will happily offer you an alternative date for your session.
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